The following steps are taken to ensure that spantrans delivers translations of the highest possible quality:

• All translations are done by qualified translators who are native speakers of the target language.
• All projects are previewed prior to acceptance to ensure that the subject matter, level of complexity, and length are matched by the knowledge, skills, and availability of translators and editors.
• Upon acceptance, the client is asked to provide essential information about the project, including:
  • The target audience and purpose of the translation
  • Any terminological or stylistic preferences
  • Any special instructions to be followed
• We make use of several Computer-Assisted Translation (CAT) software packages to increase efficiency and ensure that specifications are met in a consistent fashion.
• If any questions arise during a translation project, the client will be asked to provide further context or information in order to satisfactorily resolve them.
• Projects done for agencies with their own established QA processes are thoroughly proofread by the translator prior to delivery, after setting the project aside for as long as the project timeline will allow.
• Projects done for direct clients are proofread not only by the translator, but also by another professional linguist who is a native speaker of the target language and a specialist in the particular field.
• If the client has any questions or concerns about the delivered files, these will be addressed and/or corrected free of charge for up to 21 days after delivery.

What You Can Expect

In all of its operations, spantrans strives to provide exemplary customer service to all of its clients. This entails the following:

• Clear, friendly, and helpful communication via email and phone
• Strict adherence to deadlines and prompt response to inquiries
• Absolute honesty and integrity in all matters

Complete our online form to request a free, no-obligation quote for your translation project.